Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Overview
ERGO ASSURANCE S.A. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events.
Important Notice
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information that you provide to us, including:
- Name and contact information (email, phone, address)
- Company information and business details
- Financial information for guarantee applications
- Government-issued identification numbers (when required)
- Communication preferences and marketing consent
Technical Information
We automatically collect certain information when you visit our website:
- IP address and general location data
- Browser type, version, and language settings
- Device information and operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
Service Provision
Process guarantee applications, provide customer support, and deliver our financial services
Communication
Send important updates, service confirmations, and respond to your inquiries
Legal Compliance
Comply with legal obligations, regulatory requirements, and anti-money laundering laws
Website Improvement
Analyze usage patterns to improve our website functionality and user experience
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
With trusted third-party vendors who assist in providing our services
Legal Requirements
When required by law, regulation, or court order
Business Partners
With authorized partners in connection with guarantee services
Corporate Transactions
In connection with mergers, acquisitions, or sale of assets
We do not sell, rent, or lease your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All sensitive data is encrypted in transit and at rest using industry-standard protocols
Access Control
Strict access controls and multi-factor authentication for all systems
Monitoring
Continuous monitoring for security threats and immediate incident response
Your Privacy Rights
Right to Access
Request access to your personal information and understand how we process it
Right to Correction
Request correction of inaccurate or incomplete personal information
Right to Deletion
Request deletion of your personal information (subject to legal requirements)
Right to Portability
Request a copy of your personal data in a structured, machine-readable format
Right to Object
Object to processing of your personal information for certain purposes
Right to Restriction
Request restriction of processing under certain circumstances
To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within the timeframe required by applicable law.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
Essential Cookies
Required for basic website functionality and security
Analytics Cookies
Help us understand how visitors interact with our website
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness
Cookie Control
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
- Standard Contractual Clauses approved by relevant authorities
- Adequacy decisions by competent data protection authorities
- Binding corporate rules and certification mechanisms
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the 'Last Updated' date.
Continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.